Privacy Policy

At N1 Logistics ("Company", "we", "our", or "us"), operated by N1 Nexora E-Payments Private Limited, we value the trust you place in us and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access our website, mobile applications, or use our logistics and courier services.

By accessing our services, you agree to the practices described in this Privacy Policy.

N1 Logistics is a logistics and courier service platform operated by N1 Nexora E-Payments Private Limited, providing shipment booking, transportation, warehousing, tracking, delivery management, and related logistics solutions.

• Processing shipment bookings.
• Pickup and delivery execution.
• Shipment tracking and status updates.
• Customer support and grievance handling.
• Billing and invoice generation.
• Fraud prevention and risk management.
• Compliance with legal and regulatory obligations.
• Improving our products and services.
• Internal reporting and analytics.
• Marketing communications subject to applicable laws.

Service Partners

• Delivery partners.
• Courier agents.
• Warehousing partners.
• Technology service providers.

Payment Service Providers

We may share information with payment service providers for payment processing and reconciliation.

Government Authorities

Information may be disclosed where required under applicable law, court orders, investigations, or regulatory directions.

Business Transfers

Information may be shared in case of merger, acquisition, restructuring, or sale of business assets.

• Secure servers and access controls.
• Encryption measures where applicable.
• Restricted employee access.
• Monitoring against unauthorized access.
• Periodic review of security practices.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• Provide our services.
• Fulfill contractual obligations.
• Resolve disputes.
• Meet legal, tax, accounting, and regulatory requirements.

Information no longer required may be securely deleted or anonymized.

Our website may use cookies and similar technologies to:

• Enhance user experience.
• Remember user preferences.
• Analyze website traffic.
• Improve website functionality.

Users may manage cookie settings through their browser preferences.

Subject to applicable laws, users may have the right to:

• Access their personal information.
• Request correction of inaccurate information.
• Update account information.
• Request deletion of information where legally permissible.
• Withdraw consent for specific processing activities.
• Opt out of promotional communications.

Requests may be submitted through our contact details mentioned below.

Users must ensure that shipments comply with applicable laws and regulations. Prohibited shipments include, but are not limited to:

• Illegal goods.
• Hazardous materials.
• Explosives.
• Narcotics and controlled substances.
• Counterfeit products.
• Restricted items prohibited by law.

N1 Logistics reserves the right to refuse prohibited shipments.

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or policies. Users are encouraged to review the privacy policies of such websites independently.

Our services are intended for individuals who are legally competent to enter into contracts. We do not knowingly collect information from children below the age prescribed under applicable laws.

We comply with applicable laws and regulations governing privacy, information security, and logistics operations in India.

Users agree that information may be disclosed where required by law enforcement agencies, courts, or regulatory authorities.

We reserve the right to modify this Privacy Policy from time to time.

Any updates will be published on our website along with the revised effective date. Continued use of our services after such updates constitutes acceptance of the revised policy.

For any questions, concerns, complaints, or requests relating to this Privacy Policy, users may contact: