Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms governing cancellation of bookings and refunds for services provided by N1 Logistics, operated by N1 Nexora E-Payments Private Limited ("Company", "we", "our", or "us").

By using our services, you agree to the terms set out below.

1.1 Cancellation Before Pickup

• Customers may request cancellation of a shipment booking before the shipment has been picked up by our delivery personnel or logistics partner.
• Upon successful cancellation prior to pickup, eligible refunds shall be processed in accordance with this Policy.

1.2 Cancellation After Pickup

• Once a shipment has been picked up, cancellation requests may not be accepted.
• In exceptional circumstances, cancellation after pickup may be considered at the sole discretion of N1 Logistics.
• Applicable transportation, handling, and return charges may be deducted from the refundable amount.

1.3 Business Account Customers

• Customers using corporate or contractual logistics services may be subject to separate cancellation terms as agreed under their respective agreements.

Refunds may be considered under the following circumstances:

• Successful cancellation before pickup.
• Duplicate payment made for the same shipment.
• Failure to arrange pickup due to operational reasons attributable to N1 Logistics.
• Excess amount charged due to technical or billing errors.
• Services not rendered due to reasons solely attributable to N1 Logistics.

Refund requests falling outside these circumstances may not be eligible for refund.

Refunds shall not be applicable in the following cases:

• Shipment cancellation after successful pickup.
• Incorrect shipment information provided by the customer.
• Delay caused by force majeure events.
• Delivery refusal by the consignee for reasons not attributable to N1 Logistics.
• Incorrect pickup or delivery addresses provided by the customer.
• Shipments containing prohibited or restricted items.
• Return-to-origin charges incurred due to customer-related reasons.
• Failed delivery attempts resulting from recipient unavailability.

• Refunds approved by N1 Logistics shall generally be processed within 7 to 15 business days from the date of approval.
• The actual credit timeline may vary depending on the customer's bank, payment gateway, card issuer, or financial institution.
• N1 Logistics shall not be responsible for delays caused by third-party financial institutions.

• In case of duplicate payments, customers must notify us with the transaction reference details.
• Verified duplicate payments shall be refunded as per the applicable refund timeline.
• Failed transactions where the amount has been debited but booking was not confirmed will be reviewed, and eligible refunds will be processed after reconciliation.

• If a shipment is returned to the sender due to customer-related reasons, including incorrect address, refusal to accept delivery, or recipient unavailability, applicable Return-to-Origin charges shall be borne by the customer.
• Such charges may be adjusted against any refundable amount.

Customers may submit refund or cancellation requests by contacting our support team with the following details:

• Shipment Tracking Number / Booking Reference Number.
• Customer Name.
• Registered Mobile Number and Email Address.
• Date of Booking.
• Reason for Cancellation or Refund Request.
• Payment Reference Number.
• Supporting documents, if applicable.

N1 Logistics reserves the right to reject refund requests if:

• The request does not meet the eligibility criteria under this Policy.
• Insufficient information or supporting documents are provided.
• Fraudulent activity or misuse is suspected.
• The claim is made beyond a reasonable period from the date of booking or delivery.

N1 Logistics reserves the right to amend or modify this Refund and Cancellation Policy at any time without prior notice.

Any updates shall be published on the Company's website and shall become effective immediately upon publication.